As a mobile network consumer, you might want to opt out of your existing contract with MTN for various reasons. However, it is not uncommon for mobile network providers to charge cancellation fees to recoup some of their costs when a customer terminates a contract early. In this article, we will explore the MTN contract cancellation fee and everything you need to know before making the decision to cancel.
Firstly, what is a contract cancellation fee?
A contract cancellation fee is a charge levied by a mobile network provider to cover the costs of early termination of a contract. It is a penalty imposed on customers who cancel their contract before its intended end date.
What is the MTN contract cancellation fee?
If you are considering canceling your MTN contract, it is essential to understand the cancellation policy and the charges involved. According to MTN`s terms and conditions, if you cancel your contract before the contract`s end date, you will be charged an early termination fee. The cancellation fee is calculated based on how much time is left on your contract and the value of the smartphone you received when you signed up for the contract.
The termination fee is determined by the number of months left on the contract and the device`s cost. If you cancel in the first three months, you will have to pay 100% of the device`s value plus the balance of your contract. If you cancel between the fourth and sixth month of the contract, you will need to pay 75% of the phone`s value plus the outstanding contract balance. If you cancel between the seventh and ninth month, you will have to pay 50% of the device`s value plus the remaining contract balance. If you cancel between the tenth and twelfth month, you will pay 25% of the device`s value plus the balance of the contract.
It is worth noting that the exact cancellation fee amount will depend on the value of the device you received when you signed up for the contract and the number of months left on the contract.
How to cancel your MTN contract
If you are sure you want to cancel your MTN contract, you can do so by following the steps below:
1. Contact MTN`s customer service department and inform them of your intention to cancel your contract.
2. Provide the customer service representative with your account details and the reasons for cancellation.
3. You will be required to make a payment for the early termination fee, which will be calculated based on the information provided earlier.
4. You will then be advised on the exact process to return the device and the SIM card to MTN.
5. Upon receiving the device, MTN will perform a quality check to ensure that it is in good working condition before processing your cancellation.
In conclusion, cancelling your MTN contract may be necessary for various reasons. However, it is essential to understand the MTN contract cancellation fee to avoid any surprises. The early termination fee will depend on the contract`s remaining period and the value of the device you received when signing up for the contract. Ensure that you are aware of the charges before canceling your contract to avoid any unexpected costs.